Gaiam Reviews

I purchased a Muse headband sometime ago when I was first learning how to chant Nam-myoho-renge-kyo and I was concerned about my mind wandering. This product helped me gain confidence and I was ready to sell it and let someone else benefit as I have. I went to sell it on Amazon. I was informed that I needed permission from Gaiam which surprised me because I didn't even know they were affiliated. I got a response from Gaiam saying that they will not be granted me permission to sell the product that I purchased with MY money on Amazon! So it's like I bought it but it is not really mine to do with it what I will... They are just as rude as most of these reviews state so BEWARE!!!!

We bought a yoga mat which slides (doesn't stick to the floor) while you exercise and leaves foot marks on the mat even in the first try.

They'll accept the return but we already paid shipping and return shipping is the same as the cost of the mat.

The supervisor I spoke to on the phone at Gaiam, was rude, couldn't care for customer and evasive. She even stated that they don't guarantee that the mat will stick to the floor.

Never buy anything from them.

I had a d Gaiam yoga mat, which after a handful of uses started peeling. I spent additionally by purchasing a gaiam bag, and cared it as per their instructions. However upon contacting gaiam under their "lifetime guarantee" they have stated it is not a product defect and therefore not eligible for replacement. They are unwilling to confirm what they would deem as a number of uses a comsumer could expect to get out of their product. Before you spend your money on this company please do your research and read the 1star reviews across the range, and media forum. Please contact gaiam, to question what you are covered for, as it woudl seem not much.

We bought a yoga mat which slides while you work out, does not stick to the hardwood floor and leaves dent marks of your feet and wears it out in just first one or two tries.

They will accept the return but not the return postage.

We bought 2 items from them and only one arrived. They claim to have sent both. Another flaw in their product handling.

I'll never buy from them again.

I will never order from Gaiam again!

My order was cancelled 3 weeks after placing it.

They have little to no options for women's clothing and are out of stock for most items.

Try other brands like Lululemon, Manduka, and prAna.

There is no mention of this note at the time of check out. (Note: During this unprecedented time where safety and cleanliness is of the utmost importance, we are no longer accepting returns or exchanges on open shipped product, yoga mats or hand weights that have left the controlled environment of our warehouse).
After I read that I started thinking, What if I didn't like it or something was wrong with it. I tried to cancel within 10 minutes of placing the order, twice by email and once by phone. I will refuse the order but they will not refund the shipping cost. No communication.
Avoid the headaches and frustration
Amazon is the way to go.

This is not the company you want to deal with.
Satisfaction guaranteed? I don't think so.
They go straight to defense mode rather than taking responsibility for their own incompetence.
After the nice customer service person runs out of excuses, prepare for the sounds of silence.

I ordered over $100 worth of equipment at once. The only item I received was a zabuton that was part of a set, and I never received the rest of the set. 4 weeks have gone by and this issue still hasn't been resolved. I wish I knew this would happen. There are other equally affordable sites for meditation and yoga supplies.

I read these reviews after I ordered so I was nervous, but everything went well. I ordered 8/26/2020 and rec'd 9/3/2020. Which is great/fast considering everything that's going on. The Performance Longer/Wider Dry-Grip Yoga Mat is great (did a few poses, worked as hoped. I will update if grip loosens with more activity), the On-the-Go Mat Bag fits and holds my mat well and I currently have my new OM Mesh Capri pants on and they are very comfortable. I see other reviewers were lisitng sites so this is where I ordered from: www.gaiam. com. Would use Gaiam again! Thank you!

The yoga bag I purchased on the 28th of July never arrived from gaiam.innovations.com.au. No confirmation email. Have contacted their facebook, sales email, and info email. No reply back.

If this is not a scam I don't what this is. They took my money - but never send anything to me/ or even any email/ follow up. I will raise a consumer complaint. Shame on you!